Privacy Policy

1. Who we are

This website is operated by Retrofit Aircon (ABN 58 427 013 628). In this policy, "we", "us" and "our" refer to Retrofit Aircon. We are committed to protecting your privacy and handling your personal information openly and honestly, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information we collect

We only collect information that we need in order to respond to you and provide our services. This may include:

• — Your name, email address and phone number, when you contact us or book a system check.
• — Your address and property details, where relevant to quoting or carrying out a retrofit.
• — Details about your air conditioning or refrigeration system that you choose to share with us.
• — Any other information you include in an enquiry or booking message.

We do not collect sensitive information, and we do not ask for payment card details through this website.

3. How we collect it

We collect personal information directly from you — when you contact us by email or phone to book a free system check, ask a question, or arrange a quote.

4. How we use it

We use your personal information to respond to your enquiry, arrange and carry out system checks and retrofits, provide quotes, and keep in touch with you about work we are doing or have done for you. We may also use your contact details to follow up on a consultation. We will not use your information for unrelated marketing without your consent.

5. Who we share it with

We do not sell your personal information. We only share it where necessary to run our business — for example, with service providers who help us operate this website or manage bookings, or where we are required to by law. [PLACEHOLDER: list any other parties information is shared with, e.g. subcontracted technicians.]

6. How we store and protect it

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, or unauthorised access. We keep your information only for as long as we need it for the purposes described in this policy, or as required by law.

7. Cookies and website analytics

[PLACEHOLDER: complete this section based on what the live site actually uses.] If we use website analytics or cookies, describe here what is collected (for example, general usage statistics), why, and how visitors can opt out or disable cookies in their browser. If the site uses no analytics or cookies at all, state that plainly.

8. Accessing or correcting your information

You can ask us what personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date at the top reflecting the most recent change.